The supplier has informed us this issue is resolved, we will continue monitor the service.
Posted Apr 17, 2026 - 11:53 BST
Identified
Update from the supplier: We can confirm we are currently experiencing a severe performance degradation and are in the process of investigating this issue as a priority.
Posted Apr 17, 2026 - 09:48 BST
Investigating
We are currently experiencing intermittent issues when performing Pathway Exempt searches. If you receive an error, further attempts to perform a search may succeed - you will not be charged for searches that failed.